Support Engineer Role for a Plugin Development
We are excited to announce that Webba Booking, a global team behind a leading WordPress booking solution, is on the hunt for a skilled Remote Support Engineer. This role is perfect for individuals with a strong technical background and exceptional communication skills, who are passionate about helping service providers save time, streamline their scheduling, and deliver an exceptional booking experience to their customers.
Key Responsibilities
As a Remote Support Engineer, you will be the first point of contact for customers, providing technical support and troubleshooting issues. Your day-to-day tasks will involve handling customer support tickets via Help Scout, troubleshooting WordPress/plugin/server issues, documenting bugs, guiding users through setup/configuration, updating knowledge base articles, and assisting with feature testing. You will also collaborate closely with the development team to report bugs, suggest improvements, and assist with testing new releases.
Requirements
To be successful in this role, you should possess the following qualifications:
- Proven experience in WordPress or similar technical support roles.
- A strong understanding of WordPress, PHP, HTML, React, CSS, and JavaScript.
- Familiarity with debugging tools, browser dev tools, and error log analysis.
- Excellent written English and communication skills.
- Ability to work independently and manage multiple support requests.
- Customer-focused problem-solving skills.
- Experience with booking or scheduling plugins is a plus, as is knowledge of MySQL, server administration, and REST APIs.
Additional Qualifications
- Experience with Git and version control.
- Understanding of REST APIs and integrations.
- Familiarity with MySQL and basic server administration.
Benefits
- Competitive salary based on experience.
- Flexible working hours.
- Opportunity to work with a skilled international team.
- Involvement in shaping the future of one of the top booking plugins for WordPress.
Application Process
Interested candidates would usually apply through the WordPress Jobs platform or Webba Booking’s careers page as the job is listed there. The application process typically involves submitting a resume and possibly completing communication or technical assessments, with all support handled remotely.
Join Webba Booking today and help thousands of businesses worldwide streamline their booking processes and provide exceptional customer experiences!
