Top Picked Courses and Certifications for Customer Success Masters
Top-Rated Learning Programs for Mastering Customer Success Strategies
Diving into the world of customer success management? Look no further! These hand-picked courses and certifications will level up your skills and knowledge in customer success. Whether you're a beginner or an experienced professional, there's something for everybody.
Essential Courses
Ideal for those who want to learn the ropes of customer success or expand their knowledge, these courses deliver practical insights and hands-on training:
1. Inbound Service Fundamentals - Hubspot AcademyDoubtful about a career in customer success? Try this free program and make an informed decision in just an hour. Learn what customer success management is and how it can boost your career.
2. Customer Experience Management Essentials - UdemyThis beginner-friendly course offers a deep dive into the world of customer success in 3.5 hours. You'll discover practical exercises and quizzes to create, measure, and improve customers' journeys.
3. Customer Success Manager 101: Foundations To Your CSM Career - UdemyApproaching a new career in customer success management? Get prepped with this comprehensive course focused on job expectations, resume writing, and interviews so you can land your dream job.
4. Sales: Customer Success - Linkedin LearningAlready taken some customer success courses? This program will help you expand your knowledge and align customer success with other departments in your company.
5. The Customer Success Coach - SuccessHackerMaster the art of coaching your team to success with this program. Discover how to prioritize work, advise team members, and make strategic decisions together using case studies and real-life examples.
Certifications
Want to stand out from the crowd? These certifications will give employers the confidence that you're a seasoned customer success professional:
6. Certified Customer Success Management Professional (CCSMP) by PracticalCSMWith a four-level certification program based on the Practical CSM framework, you'll learn customer success fundamentals, consultative techniques, engagement improvement, and value measurement. Recognized worldwide, CCSMP validates your practical skills in managing customer relationships and driving success throughout the customer lifecycle.
7. Cisco Customer Success Manager CertificationBuild your expertise in customer experience and success management with Cisco's certification. Learn how to manage adoption, create success plans, and drive renewals in enterprise environments.
8. The Success League CSM and CS Leadership CertificationBoost your leadership skills in customer success roles with this certification from The Success League—accredited by the Customer Success Association.
These top-notch courses and certifications make it easier than ever to advance your career in customer success management. Rock your role and impress employers with your deep understanding of customer success strategies and proven skills!
Digital badges from successful completion of courses like 'Inbound Service Fundamentals' and 'Customer Success Manager 101' can supplement your education-and-self-development portfolio, showcasing your commitment to online-education and learning in customer success. Analytics tools and techniques for customer experience measurement, as taught in 'Customer Experience Management Essentials' and 'The Customer Success Coach', can help you provide valuable insights to your future employers, demonstrating your expertise in the customer success field.
